In the eventuality of any refund only the value of the item(s) will be refunded less the collection fee of £4.99 & 3% cancellation fee. The original delivery fee of £4.99 will not be refunded.
Example: A customer purchases an £150 item and pays £4.99 delivery making a payment in full of £154.99. In the eventuality of a refund only the item less collection fee of £4.99 will be refunded; the customers refund before cancellation fee of 3% would be £145.01, £140.51 final refund after 3% returns / cancellation fee will be refunded.
If you have any issues please contact us for resolve. Any changes (adjustments & alterations) made by a customer to an item will result in non return and/or no refund.
Please note that Cancelled / Returned orders are subject to a 3% cancellation administration charge.
28 Days money back guarantee on purchases of new items.
Music Bound covers any carriage costs on item exchanges (like for like only) if damage in transit occurs.
Pre-owned items are non-refundable unless the item is faulty upon receipt (Please note that this does not include electrical Items that are blown by customers - See Electrical Items section below)
Please note all pre-owned, vintage & rare items are serviced, checked and in working order prior to dispatch.
Please note that any items damaged by misuse (being blown components) are not covered by any warranty, this relates to all products new or pre-owned. If you are unsure about any set up processes please ask for advice as you will be charged for the repair in this eventuality.